Privacy Policy

Last Updated: March 2026

1. Information We Collect

When you use HypePing, we collect the following types of information:

  • Account Information: We use Google Authentication (via Supabase) to securely verify your identity. We collect your email address and public profile information to create your account without ever seeing or storing a password.
  • Payment Information: Subscriptions are processed securely via Stripe. We never process, see, or store your full credit card number. Stripe provides us with an anonymized customer ID and subscription status to unlock your account.
  • Usage Data: We track which channels you monitor and the alarms you configure in order to provide the service and load your custom dashboard. We also collect telemetry and analytics data regarding your interactions with the platform (e.g., feature usage, navigation paths) to identify areas for improvement.

2. Third-Party Integrations

HypePing relies on highly secure, enterprise-grade third-party services to function. By using our service, you acknowledge that your data is securely processed by:

  • Stripe: A globally certified PCI Service Provider Level 1 used by companies like Amazon and Shopify. Stripe handles all financial transactions. Read Stripe's Privacy Policy.
  • Supabase / Google Cloud: Used for secure database storage and handling your Google Login authentication.
  • Twitch API: We query public Twitch data to provide chat velocity metrics. We do not store or read individual chat messages, only the aggregate volume of messages per second.
  • Google Analytics: We use Google Analytics to understand how users interact with our platform, evaluate feature popularity, and diagnose user friction. This helps us continuously refine and improve the Service.

3. How We Use Your Information

We use your information strictly to provide and maintain the HypePing service, process your subscription payments, analyze user behavior to improve the dashboard experience, and communicate with you.

Communications: By creating an account, you agree that we may use your email address to send you:

  • Service Communications: Critical account notifications, billing receipts, and security alerts. These are required for the operation of your account.
  • Promotional Communications: Occasional updates regarding new features, product news, and special offers from HypePing. You may opt-out of promotional emails at any time by clicking the "unsubscribe" link included in the footer of such emails.

4. Cookies and Tracking Technologies

We use cookies to see where our visitors are coming from and to measure how well our marketing is working. This helps us improve our website and reach more users. We also use essential local storage to keep our application running securely. We do not sell your personal data or use cross-site tracking ads.

5. Data Sharing and Protection

We will never sell, rent, or trade your personal data to third parties. Your data is stored securely using industry-standard SSL encryption. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.

6. Your Rights & Account Deletion

You have the right to request access to, correction of, or deletion of your personal data. If you wish to permanently delete your HypePing account and have all associated trackers and records wiped from our database, please contact us at support@hypeping.com.