Terms of Service

Last Updated: April 2026

Acceptance of Terms

Welcome to HypePing (the "Service"). These Terms of Service (these "Terms") are a legal agreement between you ("you" or "User") and HypePing ("Company," "we," "us," or "our").

By accessing, registering for an account, subscribing to a premium tier, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of an organization (such as an agency or employer), you represent and warrant that you have the authority to bind that organization to these Terms, and "you" and "User" will refer to that organization.

1. Definitions

  • "Account" means your registered account for accessing and using the Service.
  • "Content" means any text, data, information, software, graphics, photographs, videos, audio, or other materials.
  • "Service" means the HypePing software-as-a-service platform, including all features, functionality, and content provided by us at hypeping.app, radar.hypeping.app, and associated interfaces.
  • "Subscription Plan" means the specific pricing plan and feature set you have selected for your Account (e.g., Free, The Creator, The Producer, The Studio).

2. Eligibility

Age Requirement: You must be at least 18 years old to use the Service and enter into billing agreements. By using the Service, you represent and warrant that you meet this age requirement.

Compliance with Laws: You must comply with all applicable laws and regulations in your use of the Service.

3. Account Registration & Communications

Google Authentication: To access features of the Service, you must create an Account by authenticating via a valid Google Account. By authenticating, you grant us permission to access basic profile information required to provision your account.

Account Security: You are responsible for maintaining the confidentiality of your Google Account credentials and all activities that occur under your Account. You must notify us immediately of any unauthorized use of your HypePing Account. We are not liable for any loss or damage arising from your failure to protect your authentication credentials.

Electronic Communications: By creating an account, you consent to receive electronic communications from us. These communications may include notices about your account (e.g., payment authorizations, billing notifications) and are part of your relationship with us. You also agree that we may send you promotional communications via email, including newsletters and special offers. You may opt out of promotional emails at any time by following the unsubscribe instructions provided in those emails.

4. Subscriptions, Billing & Refunds

HypePing is a paid Software-as-a-Service (SaaS). By subscribing to a premium Subscription Plan, you agree to recurring monthly billing via our payment processor, Stripe. By providing a payment method, you authorize us to charge the applicable fees to that payment method.

  • Cancellations: You are responsible for managing your own subscription. You may cancel at any time through the billing portal located directly within your dashboard. You will retain access to the premium features until the end of your current billing cycle.
  • Digital Goods Exemption (No Refunds): By subscribing, you are granted immediate access to a digital analytics dashboard and proprietary historical data. Because this access is granted instantly and cannot be returned, all sales are final and strictly non-refundable. We do not offer prorated refunds for canceled subscriptions, nor do we provide refunds for accounts that were unused or "forgotten" prior to cancellation.
  • Fraudulent Chargebacks: Any fraudulent chargebacks or payment disputes initiated with your bank or credit card provider will result in the immediate and permanent termination of your account. We actively monitor and dispute all unauthorized chargebacks by providing Stripe and your banking institution with these Terms of Service, your IP address, and detailed server access logs verifying your usage of the digital goods.
  • Taxes: All fees are exclusive of taxes. You are responsible for paying all applicable taxes, including sales tax, VAT, GST, and other indirect taxes. We will collect such taxes if required by law.
  • Downgrades: If you downgrade to a lower-tier Subscription Plan, you will lose access to certain features (such as custom trackers or historical data logs) at the end of your current billing cycle. We are not responsible for any loss of tracking capability resulting from a downgrade.

5. Fair Use Policy & Service Limits

To ensure stability for all users, your use of HypePing is subject to "Fair Use." We reserve the right to temporarily throttle, suspend, or terminate your access if your usage is deemed unreasonable or excessive.

Unreasonable Use includes:

  • Automating the Service via scripts, bots, or scrapers without an official API.
  • Attempting to bypass rate limits or security measures.
  • Account sharing across multiple users or organizations.
  • Usage patterns that place an undue burden on our infrastructure compared to average users in the same plan tier.

6. Modifications to the Service and Prices

HypePing reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the HypePing website or the Service itself.

HypePing shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

7. License, Restrictions & Account Sharing

License Grant: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business or personal purposes based on your Subscription Plan.

Account Sharing is Forbidden: Sharing a single paid account across multiple users or an entire agency violates our licensing and will result in immediate account termination without refund. Agencies and teams must acquire multiple licenses to cover their operations.

License Restrictions: You may not:

  • Copy, modify, or create derivative works of the Service.
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code or APIs of the Service.
  • Scrape our databases or automate requests to our servers without explicit permission.
  • Use the Service to build a competitive product or service.
  • Attempt to gain unauthorized access to the Service or related systems.

8. Intellectual Property

Service Ownership: The Service, including all features, functionality, software, text, graphics, logos, and trademarks, is owned by HypePing and is protected by international copyright, trademark, and other Intellectual Property Rights.

Feedback: If you provide us with feedback, suggestions, or ideas about the Service, you grant us an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you.

9. Twitch TOS Compliance

HypePing utilizes the Twitch API to track public engagement data. By using our Service and the integrated VOD clipper, you also agree to be bound by the Twitch Terms of Service. We are not affiliated with, endorsed by, or sponsored by Twitch Interactive, Inc.

10. Termination and Suspension

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Refunds Regarding Termination: If HypePing terminates your account without cause before the end of your current paid billing cycle, we will provide a prorated refund for the remainder of that billing cycle. If your account is terminated due to a violation of these Terms (such as account sharing, API abuse, or chargebacks), no refund will be provided.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

While we strive for 99.9% uptime, we do not guarantee that the Service will be entirely free of interruptions, delays, or API rate limits imposed by third parties (like Twitch). We do not guarantee data security or backup; you are responsible for extracting and backing up your own clips and findings.

12. Limitation of Liability

In no event shall HypePing, its founders, or its affiliates be liable for any indirect, incidental, or consequential damages, including loss of revenue, missed clipping opportunities, channel bans, or loss of data arising out of your use of the Service.

13. Indemnification

You agree to indemnify, defend, and hold harmless HypePing, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any applicable laws or regulations.

14. Privacy and Data Security

Our Privacy Policy explains how we collect, use, and share your personal information, including our use of third-party analytics tools like Google Analytics to track feature usage, evaluate performance, and improve the Service. By using the Service, you agree to our Privacy Policy.

15. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on the Service with a new "Last Updated" date. Material changes will take effect 30 days after we provide notice. Non-material changes will take effect immediately upon posting.

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your Account.